To our SAMF Family,
We are disappointed to announce that we are postponing Spring Awakening Music Festival's 10th Anniversary until Summer 2023.
For over a decade, SAMF has celebrated and showcased performances by some of the best established and emerging EDM talent. Each year, we strive to deliver a festival experience that embodies our fans' passion and love of music. SAMF is grateful for your trust, and we felt the festival was not at the level you come to expect and deserve. We are focusing all our energy on delivering a kick-ass lineup and new festival experiences for 2023.
All 2022 ticket holders will be honored at the 2023 SAMF. Each ticket will maintain its current benefits, in addition to new upgraded benefits if you choose to roll over to 2023. Ticket buyers will receive an email with all the details and the refund request instructions.
We are deeply committed to this wonderful homegrown independent Chicago music festival. We thank our fans, vendors and partners for their loyalty and unwavering support and we can't wait to see you in 2023!
Keep dancing 'tll then!
Spring Awakening Music Festival
All 2022 ticket holders will be honored in 2023. If you purchased a 2022 Spring Awakening ticket (3-Day GA, 3-Day VIP, 3-Day Ultimate VIP) your ticket will be eligible to transfer to Spring Awakening Music Festival 2023.
Each ticket will maintain its current benefits, in addition to new upgraded benefits if you choose to roll over to 2023.
Purchasers of 3-Day GA, 3-Day VIP, and 3-Day Ultimate VIP tickets will receive a 3-Day Spring Awakening Music Festival 2023 ticket. You will receive the same ticket type you purchased (3-Day GA, 3-Day VIP, 3-Day Ultimate VIP).
You may elect a prorated refund for your Spring Awakening Music Festival 3-Day ticket.
Tickets will be refunded at 100% of value, [ unless fees including shipping].
PAYMENT PLAN REFUND SPECIAL NOTEIf you used a payment plan to purchase Spring Awakening Music Festival tickets, and elect a refund, your refund will arrive as a check (not electronically). We are unable to refund back to the card used to make the purchase. After the refund deadline passes, checks will be cut and mailed to fans. If you purchased a ticket online via SeeTickets, submit your request for refund or transfer here.
HARD TICKETS REFUND
The options for transfers and refunds on hard tickets are the same as listed above. If you purchased a physical (hard) ticket, submit your request for refund or transfer here.
Other ticket platforms.
The deadline to elect a choice is Friday, May 27 at 11:59 PM CT. For fans who do not elect a choice, your tickets will automatically be transferred to Spring Awakening 2023. Refunds will be processed within 14 days of the deadline passing.
I elected a refund instead of an automatic transfer, what do I need to do in order to obtain my refund?
As long as you filled out the form in its entirety, SeeTickets will automatically execute the refunds. No further action is required from your side. Electronic tickets will receive their refund electronically. Payment plans and hard copy refunds will receive their refunds by check in the mail. All ticket transfers will receive a confirmation email. If you do not receive your refund by June 10, please email email@example.com.
What will be refunded?
The face price of tickets at the following rates:
Will additional costs (hotel, flights, transfers etc.) be refunded?
Since hotels and flights were ultimately purchased through third-party companies, unfortunately, we are not able to offer refunds for these items.
How will the refund appear on my bank account?
The refund will be shown under the descriptor "SeeTickets" rather than "Spring Awakening Music Festival."
I bought my ticket(s) through a reseller / unofficial sales channel, how will I get my refund?
Please note that SeeTickets will ONLY issue refunds to the original buyers of the tickets that were sold directly through the SeeTickets ticketing system. In case you ordered ticket(s) through a reseller or unofficial sales channel, you will have to contact this party directly.
Could you refund the amount to another person?
No, we are only authorized and able to refund the money to the original buyer, also referred to as the main buyer.
What if I have not received my refund by June 10?
Electronic tickets: If you have not received your electronic refund, please allow up to 10 business days, check all different accounts and contact your bank. The refund can be found under the name "SeeTickets" rather than "Spring Awakening Music Festival." If you are sure no refund was credited to your account, please contact SeeTickets from the email address used to place the order. Mention your order number.
Payment plan checks: If you have not received your paper check associated with a payment plan refund, please contact firstname.lastname@example.org and include your order number.
Why was Spring Awakening Music Festival 2022 postponed?
Each year, we strive to deliver a festival experience that embodies our fan's passion, enthusiasm and love of music. We are profoundly grateful for your trust in us and it is because of that, that we felt the current lineup was not in a place you have come to expect and deserve. Rather than disappoint you, we believe it is best to focus on securing a kick-ass lineup that will make 2023 the best festival experience to date.
I bought my ticket from a friend and now they are not answering my email or they are telling me they won't refund me my money.
Tickets only have one buyer, who is the legal owner of the tickets. For this reason, we can only transfer the refund back to the buyer. Spring Awakening cannot legally transfer back to another individual, even if one of the tickets was personalized to that person. The best remedy is to contact the legal owner of the tickets.
I purchased my ticket with friends in a pack of two or more. Now my friend will not answer me and I'm afraid I will not receive my refund.
Tickets purchased together only have one buyer, who is the legal owner of the tickets. For this reason we can only transfer the refund back to the buyer. Spring Awakening cannot legally transfer back to another individual, even if one of the tickets was personalized to that person. The best remedy is to contact the legal owner of the tickets.
I purchased my ticket a long time ago and now I do not have that credit card or bank account anymore. How will I get my refund?
Due to security reasons, it's not possible to transfer money to another account. Such changes are the responsibility of the credit card company. Fans should contact their old bank to transfer to the new account.
If the funds can not be sent back to the credit card or bank account used at check out, See Tickets customer support will reach out to you for an alternative refund method.
I purchased my ticket with a Visa gift card and I no longer have the card. How will I receive my refund.
Fans should contact the issuing bank, such as Visa to make arrangements. The money will be transferred back to the original card number for legal reasons.
I used multiple credit cards for my payment plans. How will I receive my money back?
The number of cards used won't affect the refund. You will receive a refund for each payment, on the specific card used.
Will the Spring Awakening Music Festival 2023 lineup be available prior to the refund deadline?
We are working on the Spring Awakening Music Festival 2023 lineup and will announce as soon as it is ready.
My friend and I bought two tickets. I want to transfer and she/he wants a refund. Can you do that?
Sorry, the group will need to come to consensus about the order. We can only permit one action per ticket order and cannot split up refund options.
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